Active listening, feedback, emails and meetings: good practices for communicating in the workplace, for employees and team leaders. 13 questions, about 6 minutes.
Pregunta 1 · Respuesta única · 20 s · 1 pt
What does active listening involve?
- Waiting for your turn to speak
- Nodding without listening
- Taking notes on your phone
- Focusing on the other person, paraphrasing and asking clarifying questions
Pregunta 2 · Respuesta única · 20 s · 1 pt
Which of these is an open question?
- "Is the project late?"
- "Have you finished the report?"
- "How do you assess the progress of the project?"
- "Do you agree, yes or no?"
Pregunta 3 · Respuesta única · 20 s · 1 pt
What does it mean to communicate assertively?
- Always imposing your own idea
- Expressing your point of view while respecting the other person's
- Avoiding any disagreement
- Replying sarcastically
Pregunta 4 · Respuesta única · 20 s · 1 pt
What should constructive feedback be like?
- Specific, based on observable facts and focused on improvement
- Vague and aimed at the person
- Postponed until the end of the year
- Given in front of the whole team
Pregunta 5 · Verdadero / Falso · 20 s · 1 pt
Non-verbal communication, such as tone and posture, influences how a message is perceived.
Pregunta 6 · Verdadero / Falso · 20 s · 1 pt
Frequently interrupting the other person is a sign of active listening.
Pregunta 7 · Respuesta única · 20 s · 1 pt
What is the "Bcc" (blind carbon copy) field in an email used for?
- To encrypt the message
- To send a copy without showing the addresses to the other recipients
- To schedule sending
- To mark the email as urgent
Pregunta 8 · Respuesta única · 20 s · 1 pt
Which element makes an email more effective?
- A clear subject line and an explicit request
- A very long text
- Capital letters and exclamation marks
- Lots of attachments with no explanation
Pregunta 9 · Respuesta única · 20 s · 1 pt
What do the "5 Ws" stand for in journalistic and business communication?
- Five rules of courtesy
- Five types of meeting
- Five priority levels
- Who, what, where, when, why
Pregunta 10 · Respuesta única · 20 s · 1 pt
Which document makes a meeting more productive if sent in advance?
- The final minutes
- The price list
- The agenda
- The participants' CVs
Pregunta 11 · Respuesta única · 20 s · 1 pt
Which sentence is phrased as an "I" message?
- "You always change the deadlines"
- "I find it difficult when deadlines change at the last minute"
- "You never meet deadlines"
- "Nobody here knows how to organise themselves"
Pregunta 12 · Respuesta única · 20 s · 1 pt
Which channel is best for tackling a sensitive topic with a colleague?
- A direct conversation, in person or by video call
- A message in the group chat
- An email with everyone in copy
- A note left on their desk
Pregunta 13 · Respuesta múltiple · 20 s · 1 pt
What are good practices for closing a meeting?
- Summarising the decisions made
- Postponing every decision to the next meeting
- Assigning owners and deadlines to actions
- Closing with no minutes or recap